Skip Navigation LinksHome / Resource Center / Tailored Claims Process

Whoops, we don’t support the browser that you are currently using.

For the best experience, please consider using Firefox Version 28 or newer. We also support Microsoft Internet Explorer Version 11, Microsoft Edge Version 12 or newer, Apple Safari Version 9 or newer, or Google Chrome Version 21 or newer.

You can browse the content of our site using an unsupported browser, but we can’t guarantee the site will work properly. If you want to obtain an online rate quote, calculate your needs online, fill out an application, or access the Account Section, you will need to download a browser that we support. We continually update our website so that it works best with the newer versions of “standard” browsers.

Thank you!

A Claims Process Tailored Just for You
Experience and one-on-one relationships are just two of the ways that Great-West Financial® provides an insurance claims process that's focused on your needs as an ADA member and on the needs of your family.

Protecting yourself and your dental practice with appropriate insurance helps ensure that unexpected events won't put your business — or your family — in financial jeopardy. But you also want to feel confident that the insurance benefits you've paid for will be there when you need them. If you've never made a claim, you may wonder how difficult the process is and how long approval takes. Great-West Financial understands these concerns, which is why the claims process is simple and straightforward. Through our longstanding relationship with the ADA, we've tailored the claims process to suit you — ADA member dentists and dental students — first. Here are three advantages of the Great-West Financial claims process.

Advantage 1: Strong relationships and an ADA member-focused professional

Our claims division works exclusively with ADA members, so Great-West Financial claims professionals have a long history and deep familiarity with members' claims. That expertise enables claims professionals to focus attention on you and your claim. When you have a claim, you typically work with one claims professional from the beginning to the end of the claims process. The claims professional acts as your guide, helping you through what can be a difficult time for you and your family.

Advantage 2: A depth and breadth of knowledge

Because Great-West Financial has worked so long and so extensively with dentists and dental students, we understand the health risks you face — risks that might lead to insurance claims, including neck and back injuries, degenerative disc disease, nervous system diseases, and arthritis. Starting the claims process with a thorough understanding of the occupational demands of dentistry allows our professionals to quickly review your forms and requirements. This may lead to faster resolution on your claim, benefiting you — the ADA member — and your family.

Advantage 3: A focus on validating claims, for the good of all members

The primary objective of our claims process is to determine the validity of the claim as promptly as we can to help ensure that you receive the benefits you deserve in a timely manner. Confirming the validity of claims also helps protect all ADA members, even those who never need their benefits. Our focus on legitimate claims means that plan participants aren't burdened with higher premium costs driven by payments on unnecessary claims.

A claims process that works exclusively for you

With ADA Members Insurance Plans from Great-West Financial, you can take comfort knowing that should you ever need your benefits in the future, we offer a personalized, straightforward claims experience with professionals who work exclusively with ADA members. If you need to submit a claim, you can easily download claim forms and find clear instructions for completing and submitting your claim so you can begin the process quickly.


Dentists: The information on this website is not a contract. Benefits are provided through a Group Policy Nos. (104TLP Term Life, 1105GDH-IPP Disability Income Protection, 1106GDH-OEP Office Overhead Expense Disability, 104GUL Universal Life, 104LTLP Level Term Life, 1117GH-HIP Hospital Indemnity, 1127GH-CIP Critical Illness, and 1107GH-MCP MedCASHSM) filed in the State of Illinois in accordance with and governed by Illinois law, issued to the American Dental Association by Great-West Financial®. The ADA is entitled to receive royalties from the ADA Members Insurance Plans. Coverage is available to all eligible ADA members in all fifty states and U.S. territories under the aforementioned group policy. Each Plan participant will receive a Certificate of Insurance explaining the terms and conditions of the policy. Level Term Life premiums are fixed based on the selected duration of 10 or 20 years. An insured must maintain ADA membership throughout selected term to remain eligible for insurance. Annually Renewable Term Life, Hospital Indemnity, Critical Illness, and MedCASH premiums increase annually based on age. Recommended premiums under the Term Plus® Universal Life plan consist of the cost of insurance (which may vary based on the member’s age and coverage amount), the amount chosen by the member for deposit into his/her Policy Value Account and a service charge. Premium deposits may fluctuate or remain level depending upon the amount maintained in the Policy Value Account. Disability Income Protection premiums increase every 5 years and Office Overhead Expense every 10 years based on age. Premium credit for Annually Renewable Term Life and Term Plus Universal Life is not guaranteed but reevaluated annually. Premium credit for Disability Income Protection, Office Overhead Expense, Hospital Indemnity, Critical Illness, and MedCASH is not guaranteed but reevaluated semi-annually.

Dental Students: The information on this website is not a contract. Student coverage is issued regardless of your condition if you are under 45. If you are 45 or older, you can apply for the no-cost coverage and all student program features by providing proof of good health. Coverage renews automatically each academic year. Individuals may convert coverage to the plans for practicing dentists after graduation by paying ADA member premiums and maintaining ADA membership. Benefits are not payable, as defined by the respective policy, for death or disability resulting from a sickness, disorder, physical condition, or symptom that existed or was treated within 12 months prior to enrollment. Benefits are provided through a group policy Nos. (104TLP Term Life and 1108GDH-SDP Student Disability) filed in the State of Illinois in accordance with and governed by Illinois law, issued to the American Dental Association by Great-West Financial®. Coverage is available to eligible ADA members in all fifty states and US territories under the aforementioned group policy. Each insured will receive a certificate of insurance explaining the terms and conditions of the policy.

ADA® is a registered trademark of the American Dental Association and Great-West Financial® is a registered trademark of GWL&A.

Great-West Financial® is a marketing name of Great-West Life & Annuity Insurance Company, Corporate Headquarters: Greenwood Village, CO; Great-West Life & Annuity Insurance Company of New York, Home Office: NY, NY, and their subsidiaries and affiliates. GWL&A is not licensed in New York, but eligible members residing in New York may apply for coverage under the aforementioned group policy. The trademarks, logos, service marks, and design elements used are owned by Great-West Life & Annuity Insurance Company. ©2021 Great-West Life & Annuity Insurance Company. All Rights Reserved. For website issues, contact the Webmaster at